Service and Support

The after-sales support team is our investment in your peace of mind.

Our after-sales support team coordinate our partners throughout Australia and New Zealand. They can provide technical directions, installation advice, operational support and sauna maintenance programs.

NEW SOFTWARE UPDATE:

In March 2021, Sunlighten launched a new Sunlighten tablet app for our mPulse sauna range released in 2018 - 2021. 

We are responding to our client's feedback to improve the tablet functionality and enhance the user experience in the mPulse range.  We remain committed to continuously expanding the benefits you can enjoy from your mPulse sauna and will release further updates across 2021 to allow for more personalisation and customisation.    

Click here to access the latest mPulse User Manual (2018-2021 models) and set up your User Account

Click here to access a 'Quick Start Reference Guide' for your convenience

If you have any questions, our Service Team are available to support you via phone or email support as listed below.

For all service or support enquiries

Call: 03 9696 4602  (Please select Option 4)

Our support and service team are available during business hours, Australian eastern daylight savings time (AEDST).

Email: service@sunlighten.com.au

Parts and servicing for non-Sunlighten saunas

Sunlighten service technicians only service Sunlighten saunas. 

Sunlighten saunas are built to stringent quality assurance standards using premium materials. Thus, our proprietary technology cannot be retrofitted to non-Sunlighten saunas or existing built environments.